> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linquid.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Analytics Discrepancies

> Systematic checks when totals differ across pages, tabs, or scopes

# Troubleshoot Analytics Discrepancies

## Fast triage checklist

1. Verify you are in the expected workspace.
2. Match date range and timezone on both views.
3. Match event/status filters.
4. Confirm currency and cost model context.
5. Re-run with refresh and compare summary vs detail tabs.

## Scope-alignment checklist

Before comparing numbers across pages, align:

* date range
* timezone
* status filters
* currency context
* scope level (workspace, campaign, link)

## Common patterns

| Symptom                                 | Likely cause                                   | First action                                       |
| --------------------------------------- | ---------------------------------------------- | -------------------------------------------------- |
| Workspace and campaign totals drift     | Filter or scope mismatch                       | Reapply identical filters on both pages            |
| Revenue seems inflated                  | Currency mismatch or mixed campaign currencies | Re-check reporting currency and conversion context |
| Conversions visible but customers empty | Missing identity fields in tracked events      | Validate email/external customer ID in payload     |
| Conversion source breakdown empty       | Source field not mapped in incoming event      | Validate source mapping in integration/S2S payload |

<AccordionGroup>
  <Accordion title="If conversion totals exist but customer rows are empty">
    Confirm conversion payloads include stable identity fields (for example email or external customer ID). Without identity inputs, conversions may not stitch into customer-level views.
  </Accordion>

  <Accordion title="If revenue appears unusually high">
    Confirm campaign currency, conversion currency, and date-range filters are aligned. Mixed-currency workspaces should be compared in one reporting currency at a time.
  </Accordion>

  <Accordion title="If one scope appears to exceed its parent scope">
    This usually indicates filter mismatch, timezone mismatch, or stale page context after workspace switch. Re-apply filters and verify active workspace badge.
  </Accordion>
</AccordionGroup>

## When to export

Export both views with identical filters if discrepancy persists and reconcile row-level records.

## Related

* `/help/analytics/export-data-and-reconcile`
* `/user-guides/manual/data/analytics-views-reference`