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Common Issues and First Response

  • Wrong destination: validate link URL and rule priority.
  • Password/expiry mismatch: re-check link security settings.

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Analytics

  • Unexpected totals: align filters/timezone/currency first.
  • Missing chart data: validate date window and ingestion freshness.

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Conversions

  • Missing customer records: confirm identity fields in conversion payload.
  • Duplicate records: add/validate idempotency key usage.

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Billing

  • Balance not updating as expected: inspect credit pool source and billing history.
  • Failed renewal: update card and confirm Stripe retry success.

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Integrations/Webhooks

  • No inbound events: check provider auth and mapping.
  • Outbound delivery failures: verify destination signature logic and endpoint uptime.

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Escalation bundle

Before escalation, capture:
  • workspace ID and affected scope
  • exact date/time range and timezone
  • screenshots of filter settings
  • sample event/conversion IDs
  • /help/analytics/troubleshoot-analytics-discrepancies
  • /user-guides/manual/foundations/end-to-end-setup-playbooks