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Handle Payment Failures and Plan Changes

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Payment failure runbook

  1. Review failed payment event and reason.
  2. Update card/payment method.
  3. Confirm successful retry.
  4. Verify subscription status returns to active.

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Plan change runbook

  1. Review target plan limits and gated features.
  2. Check domains/integrations/features that exceed new plan.
  3. Apply downgrade-safe configuration updates.
  4. Verify post-change access and module behavior.
  • /help/billing/understand-plans-credits-and-auto-top-up
  • /user-guides/manual/monetization/plan-gate-validation-playbook