Search, Support, and Legal Reference
This guide covers platform-level utility workflows outside core campaign operations.Global search
Use global search to quickly navigate to:- pages/modules
- campaigns
- links
- rules
- related operational entities
- Start broad with entity name.
- Narrow by module context (campaign/link/rule).
- Confirm active workspace before taking actions.
Support and feedback workflows
Typical channels include:- in-app feedback form
- bug-report pathway
- feature-request pathway
- support/help page workflows
- include workspace context and timestamps in support requests.
- include screenshots/filter context for analytics issues.
- classify requests by bug/feature/onboarding to speed routing.
Notification and communication context
Supportability depends on notification setup. Validate:- key operational alerts are enabled for responsible users.
- billing and payout notifications reach monitored inboxes.
- incident responders receive relevant integration/webhook alerts.
Legal policy surfaces
Customer-facing legal surfaces typically include:- Terms of Service
- Privacy Policy
- keep policy links visible in appropriate product areas.
- reference policy in partner/customer dispute workflows when relevant.
- align onboarding and invite flows with current policy versions.
Enterprise contact and sales pathways
For enterprise-style requests, operators typically route users through dedicated contact flows and qualification forms. Where forms are used, anti-abuse controls (for example CAPTCHA) should be enabled and tested.Troubleshooting
| Problem | Likely cause | First action |
|---|---|---|
| Search results seem incomplete | Wrong workspace context or narrow query | Switch workspace and broaden query |
| Feedback not acknowledged | Missing routing context | Re-submit with workspace + issue type + timestamp |
| User asks for policy docs | Link visibility too low | Surface Terms/Privacy in footer/help contexts |
/user-guides/manual/workspace/settings-and-preferences/user-guides/manual/workspace/security-and-compliance/user-guides/manual/foundations/feature-map-by-page