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Documentation Index

Fetch the complete documentation index at: https://docs.linquid.io/llms.txt

Use this file to discover all available pages before exploring further.

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Troubleshoot Custom Domains

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Common symptoms and fixes

SymptomLikely causeFirst action
Domain stuck unverifiedDNS record mismatch or propagation delayRe-check exact record values and TTL
SSL not activeCertificate issuance pendingWait and re-run domain verification
Root path not redirecting correctlyApex/root routing misconfiguredRe-check root redirect settings
404 behavior wrongNot-found URL not configured correctlyUpdate fallback destination and retest
Do not remove active DNS records before migration cutover is complete, or short links can fail globally.

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Debug order

  1. Validate DNS records from authoritative DNS provider.
  2. Validate domain verification status in Linquid.
  3. Validate SSL readiness.
  4. Validate link-level redirect behavior.
  5. Validate analytics receives test clicks.

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Escalation bundle

Capture this before escalation:
  • workspace ID and affected scope
  • exact date range and timezone
  • screenshot of current filters
  • sample link/campaign IDs and event/conversion IDs
  • timestamp of first observed issue
  • /help/growth/set-up-custom-domains-and-dns
  • /help/troubleshooting/common-issues-and-first-response