Troubleshoot Custom Domains
Common symptoms and fixes
Do not remove active DNS records before migration cutover is complete, or short links can fail globally.
Debug order
- Validate DNS records from authoritative DNS provider.
- Validate domain verification status in Linquid.
- Validate SSL readiness.
- Validate link-level redirect behavior.
- Validate analytics receives test clicks.
Escalation bundle
Capture this before escalation:
- workspace ID and affected scope
- exact date range and timezone
- screenshot of current filters
- sample link/campaign IDs and event/conversion IDs
- timestamp of first observed issue
/help/growth/set-up-custom-domains-and-dns/help/troubleshooting/common-issues-and-first-response
